Grievance Redressal

Probitas Insurance Brokers Pvt Ltd (hereinafter referred as the “Company”), is concerned about the complaint/grievance of the users and/or clients.

This grievance redressal aims at minimizing the instances of customer complaints and grievances through proper service delivery and review mechanism to ensure prompt redressal of customer complaints and grievances. The review mechanism is aimed at helping in identification of shortcomings in service delivery, if any, and compliance with the stipulations of IRDAI Regulations.

Grievance Redressal
To ensure that the company’s grievance redressal mechanism is more meaningful and effective, a system/ process has been designed. Such system would ensure that the redressal provided is just and fair and is permissible within the given framework of the rules and regulations. This grievance redressal would be made available at all regional offices/branch offices of the company. The concerned employees in the respective branch offices shall be made aware about the complaints/ grievance handling process.

Process The process followed for addressing queries shall be:

• For any grievance, please contact us with the details by sending an email to the Compliance officer Vinesh Subramaniam at vinesh.sm@probitas.in or write to Probitas Insurance Brokers Pvt Ltd. 22, 2nd Floor, Manoj Industrial Estate, GD Ambekar Marg, Wadala, Mumbai – 400 031. Phone: +91 22 4302 0000 Fax: +91 22 2412 4738
• The grievance will be acknowledged within 2 working days of its receipt.
• The company shall exercise all efforts to address it, including intimation to the respective Insurance company for a quick redressal.
• If you are not satisfied by the resolution given, you may please contact our Principal Officer, Mrs Dhara Doshi on info@probitas.in
• If the decision/resolution provided by the Principal Officer is not acceptable, the grievance may be further escalated as per the process specified by Insurance Regulatory Development Authority of India (IRDAI) in the below mentioned link:
http://www.policyholder.gov.in/report.aspx

In case of no reply from the Complainant, within 2 weeks from the date any clarification was provided, the Company shall treat the Complaint as Closed.