Grievance Redressal

Probitas Insurance Brokers Pvt Ltd (hereinafter referred as the “Company”), is concerned about the complaint/grievance of the users and/or clients.

This grievance redressal aims at minimizing the instances of customer complaints and grievances through proper service delivery and review mechanism to ensure prompt redressal of customer complaints and grievances. The review mechanism is aimed at helping in identification of shortcomings in service delivery, if any, and compliance with the stipulations of IRDAI Regulations.

Grievance Redressal
To ensure that the company’s grievance redressal mechanism is more meaningful and effective, a system/ process has been designed. Such system would ensure that the redressal provided is just and fair and is permissible within the given framework of the rules and regulations. This grievance redressal would be made available at all regional offices/branch offices of the company. The concerned employees in the respective branch offices shall be made aware about the complaints/ grievance handling process.

Process The process followed for addressing queries shall be:

In case of no reply from the Complainant, within 2 weeks from the date any clarification was provided, the Company shall treat the Complaint as Closed.