the insurer's EEI Insurance covers computers, bio-medical equipment, X-ray machines, audio/video systems, and all microprocessor-based equipment on an all-risks basis. Section I (Equipment Hardware), Section II (External Data Media), Section III (Increased Cost of Working). The only engineering product covering both external damage AND internal electronic breakdown.
the insurer Engineering· 4th Engineering Product· First Digital· All Risks· 3 Sections
EEI is the only engineering insurance product covering BOTH external physical damage (fire, flood, theft) AND internal electronic breakdown (short circuit, power surge, humidity damage) for electronic equipment. It is the series' pivot from physical construction to the digital world.
Every peril covered unless excluded. Both external physical damage AND internal electronic/mechanical breakdown. Most comprehensive engineering policy.
Double CoveragePhysical damage to hardware — computers, medical equipment, X-ray, audio/video, servers. SI = present day replacement value including freight, customs, installation.
All Risks HardwareExternal data storage media — tapes, disks, USB. Cost of blank media PLUS cost of reproducing lost information. Only System Software covered, not Application Software.
Data ReconstructionIncreased Cost of Working — pays for substitute equipment hire, outsourced processing, extra costs to maintain operations while primary equipment is being repaired.
Continuity CoverAnnual Maintenance Agreement status directly determines your premium rate — from 1.25% (with AMA) to 2.50% (without). No other engineering product works this way.
Unique in SeriesBio-medical equipment, MRI, CT scanner, X-ray — all covered. Medical equipment MUST have AMA — in-house maintenance NOT accepted as substitute. the insurer confirmed.
AMA MandatorySection I — Hardware· Section II — Data Media· Section III — Business Continuity
EEI is the only engineering product in this series with three sections. EAR, CAR, and CPM all have two sections. EEI's three-section structure reflects its broader scope — protecting the equipment, the data stored on it, and the business operations that depend on it.
From a ₹50K Laptop to a ₹15Cr MRI Machine
"This is issued on All Risk basis to cover computers, bio-medical equipment, X-ray equipment, Audio/Video equipment, micro processor equipment etc." As long as the equipment is electronic, functional and in current use, it qualifies for EEI coverage.
Desktops, laptops, workstations. Printers, scanners, plotters. UPS, stabilisers, power conditioners — all covered. India: 5th largest PC market globally.
Rack servers, blade servers, mainframes. Storage Area Networks (SAN), NAS. Critical for IT companies, banks, e-commerce. One server failure = lakhs in loss per hour.
Routers, switches, firewalls, load balancers. Network hubs, modems, wireless access points. Critical for fintech, banking, BPO operations.
ECG machines, patient monitors, ventilators, infusion pumps, dialysis machines, defibrillators. AMA with OEM is MANDATORY — in-house maintenance not accepted for medical equipment.
X-ray machines, fluoroscopy, C-arm systems. CT Scanners: special X-ray endorsement must be attached. NOTE: Section II and III NOT applicable to X-ray/CT scanner equipment.
1.5T, 3T MRI systems. Open MRI, standing MRI. Most expensive single item in EEI. Superconducting magnet + electronics — highly vulnerable to power fluctuations. AMA MANDATORY.
TV studio equipment, broadcast cameras, OB vans, transmission equipment. Radio broadcasting. Telecom switching, DTH headend equipment. Doordarshan, news channels, private broadcasters.
Spectrometers, chromatographs, PCR machines, gene sequencers, electron microscopes. Pharma research, biotech labs, forensic labs. ICMR, CSIR, private research institutions.
CCTV cameras, DVR/NVR systems, IP surveillance infrastructure, video management systems. Banks, airports, factories, smart city surveillance. Power surge is top claim cause.
PLCs (Programmable Logic Controllers), SCADA systems, industrial automation controllers, DCS systems. Manufacturing — automotive, pharma, food processing. Failure = production stoppage.
Digital audio workstations (DAW), mixing consoles, recording equipment, cinema sound systems. Film post-production, music studios, OTT content creators. India's $28B media industry.
Computer labs, smart boards, e-learning infrastructure, campus networking. Universities, IITs, IIMs, school chains. National Education Policy (NEP) driving massive EdTech investment.
"X-ray tubes fitted to C.T. Scanners: X-ray endorsement must be attached to the EEI policy. The rates and other terms of the policy are the same as those of computers. Section II and III are not applicable to these equipments." — the insurer. Always ensure the X-ray endorsement is specifically added to your EEI policy when insuring CT scanners, X-ray machines, or fluoroscopy equipment. Without it, X-ray equipment damage claims may be disputed. Call 022 4302 0000 to ensure correct endorsement is attached.
Annual Maintenance Agreement· The Only Premium Variable in 50+ Series
EEI is the ONLY product in the 50+ series where the premium rate depends on your maintenance contract status. An Annual Maintenance Agreement (AMA) with OEM/authorised service provider is a POLICY WARRANTY — not just good practice. Without AMA, your premium DOUBLES.
For ALL medical and bio-medical equipment — ECG machines, ventilators, dialysis machines, MRI, X-ray, CT scanner — the Annual Maintenance Agreement with the Original Equipment Manufacturer (OEM) or authorised service provider is MANDATORY. Unlike other electronic equipment where in-house maintenance can substitute, medical equipment requires certified OEM maintenance for life-safety reasons. Before purchasing EEI for your hospital or diagnostic lab, verify that all equipment has active OEM service contracts. Lapsed AMC = coverage issue at claim time. Call 022 4302 0000 for guidance.
$155 Billion Electronics Market· Digital India· Healthcare· IT
"If your business heavily depends on electronic systems, this insurance is your safety net.". In India's digital economy, almost every business depends on electronic infrastructure. EEI protects both the equipment and the business operations that depend on it.
IT firms, software companies, BPOs, KPOs, cloud service providers. Servers, networking, workstations. One hour of server downtime = lakhs in lost SLA penalties. Section III essential.
Government and private hospitals, diagnostic chains, pathology labs, imaging centres. MRI, CT, X-ray, ECG, ventilators. AMA with OEM mandatory for all medical equipment.
TV channels, radio stations, OTT content creators, film post-production. Studio equipment, OB vans, transmission systems. A broadcast failure during prime time = millions in losses.
Banks, NBFCs, insurance companies, stock exchanges. Core banking servers, ATM networks, trading systems. RBI mandates business continuity — Section III is critical for banks.
Pharma companies, biotech firms, CROs, research institutions. Spectrometers, PCR machines, chromatographs, sequencers. NABL-accredited labs have compliance requirements.
Government departments, PSUs, defence establishments, railway ticketing. the insurer, LIC, BSNL IT infrastructure. Digital India creating massive government electronics asset base.
Auto, pharma, food processing, cement, steel manufacturers. PLCs, SCADA, DCS, industrial computers. Process control failure = production stoppage worth crores per hour.
Universities, IITs, IIMs, school chains, EdTech companies. Computer labs, smart boards, campus networking. National Education Policy driving massive digital infrastructure investment.
SI = Replacement Value + Freight + Customs + Installation· AMA Status Determines Rate
EEI is the only engineering product where your Annual Maintenance Agreement status directly changes your premium rate. Enter your equipment details to see exactly how much AMA saves — and why getting that service contract is financially rational.
⚠️ INDICATIVE ONLY. Rates: 1.25% (with AMA), 1.875% (in-house), 2.50% (no AMA) — own page for computers. Bio-medical and other equipment have different tariff rates. SI = replacement value + customs + freight + installation. Call 022 4302 0000 for exact the insurer EEI premium for your specific equipment.
Coverage Matrix· EEI vs Fire + Allied Perils vs Machinery Breakdown
Many businesses assume their Fire Insurance and Machinery Breakdown (MBD) policies cover their electronic equipment. They're wrong on critical gaps. EEI covers what neither Fire nor MBD covers alone — and is the only product covering short circuit, power surge, humidity AND theft AND flood for electronics.
| Peril / Coverage | 💻 EEI Insurance | 🔥 Fire + Allied Perils | ⚙️ Machinery Breakdown |
|---|---|---|---|
| Fire, lightning, explosion | ✅ | ✅ | ❌ |
| Flood, storm, inundation | ✅ | ✅ (if STFI clause) | ❌ |
| Earthquake | ✅ | ✅ (optional add-on) | ❌ |
| Theft and burglary | ✅ | ❌ (separate burglary policy) | ❌ |
| Short circuit / arcing | ✅ | ❌ | ✅ (partial) |
| Voltage surge / power fluctuation | ✅ | ❌ | ✅ |
| Humidity / water damage | ✅ | ❌ (unless flood) | ✅ |
| Smoke, soot, dust damage | ✅ | ❌ | ❌ |
| Mechanical / electrical breakdown | ✅ | ❌ | ✅ |
| Accidental impact / dropping | ✅ | ❌ | ❌ |
| Terrorism (RSMD+) | ✅ the insurer confirmed | ✅ (optional RSMD+) | ❌ |
| Data media reconstruction | Section II ✅ | ❌ | ❌ |
| Business continuity costs | Section III ✅ | ❌ | ❌ |
| Comprehensive for Electronics? | ✅ YES — All-in-one | ⚠️ Gaps: No breakdown, no theft, no surge | ⚠️ Gaps: No external damage, no theft |
the insurer Sister PSU + GoInsure + Policy99 +
EEI is written on an all-risks basis — the exclusion list is critical. Key surprises: application software not covered, AMA-covered repairs not covered (no double-dipping), and purely functional failure without physical damage is excluded.
Purely functional failure not accompanied by physical damage — software bugs, configuration errors, corrupt firmware. EEI covers PHYSICAL DAMAGE. If you can't see/touch the damage, it likely needs cyber insurance instead.
"Only integral System Software is covered, not external Application Software." — GoInsure. MS Office, SAP, Tally, custom ERP software — NOT covered. System OS, BIOS, firmware: covered. Cyber/software insurance covers application software losses.
Damage or repairs already covered under the Annual Maintenance Contract is excluded. EEI won't pay for what your service contract should have covered. AMC covers routine maintenance; EEI covers sudden/accidental damage.
War, invasion, civil war, rebellion, military operations. Nuclear reaction, radioactive contamination. Standard across all engineering policies. Terrorism IS covered under the insurer's EEI — special the insurer feature (with AMA clause).
"Normal wear and tear and corrosion of parts arising from use and continuous operation." — the insurer. LIMITED: damage to parts IMMEDIATELY affected is excluded — but subsequent damage to other parts from that failure IS covered.
Faults or defects that existed at the commencement of the insurance and were within the insured's knowledge. Fresh inspection recommended at policy inception. Declare all known defects at inception.
Cost of regular servicing, maintenance, and parts exchanged during maintenance. EEI covers sudden, accidental events — not planned maintenance. Your AMA covers routine maintenance; EEI covers unexpected damage.
Loss of production, revenue loss, business profit loss, delay penalties. Exception: Section III (Increased Cost of Working) specifically covers the EXTRA COSTS of continuing operations — not lost profit itself.
Scratches, surface marks, cosmetic damage to painted or enameled surfaces — unless these are part of a covered peril's damage. A scratched screen that still works is not covered; a screen shattered by impact is.
"Bulbs, valves, tubes, ribbons, fuses, seals, belts, wires, chains, rubber tyres, exchangeable tools, engraved cylinders, glass, porcelain, ceramics, sieves, fabrics, operating media (oil, fuel)." These are treated as consumables, not capital equipment.
"Cost incurred in the movement of equipment outside the territorial limits of India" EEI covers equipment within India only. For equipment taken abroad (exhibitions, overseas assignments), separate inland/marine transit insurance is needed.
Intentional damage by employees or management, or gross negligence (far below reasonable standard of care). Ordinary negligence IS covered — an operator error that damages equipment is covered. Deliberate damage is not.
After Equipment Damage — Act Within 24–48 Hours
EEI claims must be notified promptly confirms "within the prescribed time limit (normally 24–48 hours)." The most important step: document PHYSICAL damage evidence before ANY repair work begins. Without documented physical damage, functional failure claims may be disputed.
Contact the insurer or Probitas (022 4302 0000) within 24–48 hours of the incident. Policy condition: immediate notification. Provide: policy number, equipment details (make/model/SI), date, time, location, and nature of damage. For theft: file FIR with local police within 24 hours (mandatory).
CRITICAL: Photograph equipment damage IMMEDIATELY from multiple angles before attempting any repair. Capture visible damage — burn marks, water damage, physical deformation, broken components. Evidence of PHYSICAL damage is essential for EEI claims. "Derangement without physical damage" is excluded — documentation prevents dispute.
Fill and submit the claim form with: invoice or proof of purchase, AMA/service contract copy, service report from authorised repair facility, FIR (for theft/vandalism), photographs of damage. For high-value equipment (MRI, servers): detailed surveyor report required. Don't start repairs before surveyor visits for major claims.
the insurer appoints a surveyor to verify the damage. "Allow the insurer to inspect the damage before repairs or replacements are undertaken." — GoInsure. Provide full cooperation and access. For equipment that must be repaired urgently (hospital emergency equipment), contact the insurer first for telephonic approval to commence emergency repairs.
Repair claims: actual cost of authorised repairs at OEM/authorised service centre up to SI. Replacement claims: present day replacement value (for total loss). Section II (data media): cost of media + data reconstruction. Section III (increased cost): actual extra costs incurred vs normal operating costs. Processing: typically 2–8 weeks for standard claims; complex/major claims may take longer.
Electronic Equipment Insurance Questions
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