India sees over 13 lakh cyber crime reports annually. UPI frauds, phishing calls, SIM-swap attacks, and identity theft can drain your savings in minutes — and recovering money from banks can take months. Personal Cyber Insurance reimburses your financial loss, pays IT forensic costs, covers legal fees, and provides counselling support — all for less than ₹1 per day. The first cyber insurance for individuals in India.
Personal Insurance · Cyber · Individual Cover for UPI Fraud, Identity Theft & Online Crime
Personal Cyber Insurance (also called Individual Cyber Safe Insurance) is a policy that protects individuals against financial losses caused by cyber attacks, online fraud, and digital crimes. In India, where over 954 million people are internet subscribers, cyber fraud is no longer a rare risk — UPI frauds, vishing calls, phishing links, and SIM-swap attacks happen to ordinary people every day. When cyber fraud strikes, the financial loss is immediate but recovery from banks can take months or may never come. Cyber insurance bridges this gap: reimbursing your loss, paying legal costs, covering IT forensic investigation, and providing crisis counselling support.
Identity theft, phishing, social media liability, email spoofing, cyber stalking, malware, cyber extortion, media liability, data breach, and optional payment card loss — all under one policy.
COMPREHENSIVEUnlike most insurance products, personal cyber insurance has no excess or deductible. Your full eligible claim amount is paid from the first rupee of loss — no out-of-pocket threshold.
NO EXCESSChoose your sum insured based on your digital risk profile. Premiums start at less than ₹1/day for ₹1L cover. Higher sum insured options for higher-value digital assets and income.
AFFORDABLEDefence costs, prosecution costs, IT Act court fees, photocopying, and transportation to attend court summons — all legal expenses are covered within the policy’s sum insured.
LEGAL COVERCyber forensic expert appointed within 4–5 hours of claim notification to investigate the attack, validate the loss, trace the attack vector, and support your police complaint.
FORENSICSCyber stalking and cyber crime can cause significant psychological distress. Counselling services are covered under the policy to help victims recover mentally, not just financially.
WELLBEINGReal Cyber Fraud Scenarios — It Happens to Ordinary People Every Day
Cyber fraud does not only target tech-savvy people. It targets ordinary UPI users, senior citizens, students, professionals, and homemakers. Here are six scenarios that happen across India every day — and what cyber insurance covers in each.
You receive a call from someone claiming to be from your bank, asking you to “verify” your UPI ID by clicking a link. You enter your details on what looks like your bank’s website. Within 5 minutes, ₹1.5 lakh is debited in three transactions. Your bank says it cannot reverse the transactions as you “authorised” them.
Cyber insurance pays: Reimburses the fraudulent debit from your account under the Phishing coverage.
Fraudsters have already obtained your basic personal details from a data breach. They visit your telecom operator with fake identity documents and port your mobile number to a SIM they control. All bank OTPs now route to them. They empty your savings account and max out your credit card overnight while your phone shows “No SIM / No Network.”
Cyber insurance pays: Covers the financial loss from the unauthorised transactions under Identity Theft and Phishing coverage.
A person claiming to be a CBI officer video-calls you and says your Aadhaar number is linked to a money laundering case. Under panic and threat of “immediate arrest,” you transfer ₹3 lakh to a “safe account” they provide for “investigation purposes.” The CBI officer was fake; the money is gone.
Cyber insurance pays: Covers financial loss from social engineering and cyber extortion scenarios.
Your Aadhaar and PAN details, stolen from a data breach at a service provider, are used by fraudsters to take a ₹5 lakh personal loan in your name. You discover it months later when a loan recovery agent calls you. Your CIBIL score has already dropped from 780 to 620 due to the default.
Cyber insurance pays: Legal costs to contest the fraudulent loan, identity restoration expenses, and IT forensic costs to document the breach.
You download what appears to be a legitimate software update. Malware encrypts every file on your laptop — family photos, tax returns, client documents, everything. A ransom note demands ₹50,000 in Bitcoin to unlock your files within 48 hours, or all files will be permanently deleted.
Cyber insurance pays: Cyber extortion cover pays the ransom demand or data recovery costs. Malware cover pays for device restoration and software reinstallation.
Your Instagram account is hacked. The fraudster posts fake investment links to all your followers, with messages like “I made ₹2 lakh in a week from this scheme!” Three of your followers lose money following the fake tip. They file police complaints and a defamation case against you.
Cyber insurance pays: Social media liability and media liability cover pays third-party claims and all your legal defence costs.
All cyber insurance claims have a strict reporting window. Most policies require you to notify your bank, file a complaint at the National Cyber Crime Portal (cybercrime.gov.in) or call the helpline (1930), AND notify your insurer — all within 24–48 hours of discovering the fraud. Claims filed outside this window face rejection regardless of the validity of the loss. Save 022 4302 0000 in your phone contacts right now so you can call Probitas Insurance Brokers immediately if cyber fraud strikes. Every hour of delay reduces your chance of claim payment and fund recovery.
10 Coverage Sections — the insurer Individual Cyber Safe Policy
The the insurer Individual Cyber Safe Insurance Policy (the first cyber insurance for individuals launched in India) provides coverage across 10 major cyber threat categories. Each section has its own sub-limit within the overall sum insured.
| Coverage Section | What It Pays | Typical Indian Scenario |
|---|---|---|
| Identity Theft | Legal fees, IT forensics, documentation costs | Aadhaar/PAN misused to take a fraudulent personal loan |
| Phishing & Email Spoofing | Financial loss reimbursement | Fake bank call, OTP shared under pressure, account drained |
| Social Media Liability | Legal defence for third-party claims | Hacked Instagram posts fraud links, followers lose money |
| IT Theft / Email Phishing | Financial loss + legal prosecution costs | CEO fraud email, funds transferred to wrong account |
| Cyber Stalking | Counselling + IT consultant + legal | Harasser using personal details to threaten or humiliate |
| Malware Attack | Data recovery + software reinstallation | Virus destroys laptop data; ransomware encrypts files |
| Cyber Extortion | Ransom payment or recovery costs | Ransomware demands Bitcoin to restore laptop access |
| Media Liability | Defence costs for defamation claims | Fake review posted from hacked account, lawsuit filed |
| Data Breach by 3rd Party | Legal costs to pursue third party | Hospital data leak exposes your medical and financial records |
| Payment Card Loss (Add-on) | Fraudulent card transactions covered | Stolen card used at POS/ATM before blocking |
How Cyber Criminals Target You — Know the Attack Patterns
Understanding how cyber attacks work is the first step in protecting yourself. Here are the six most common cyber fraud patterns in India today — how they work, how to spot them, and what cyber insurance covers when they strike.
How it works: Fraudulent emails (phishing), voice calls (vishing), or SMS (smishing) mimicking banks, IRDAI, income tax, delivery services, or government agencies — all designed to extract your credentials, OTPs, or card details. The message creates false urgency: “Your account will be blocked in 2 hours.”
How to spot: Requests for OTPs or passwords over phone/SMS; URLs that look like your bank’s but with minor spelling changes; extreme urgency and threats. No legitimate bank or government body ever asks for your OTP, PIN, or full card number.
How it works: Fraudsters collect your personal details from social media and data breaches. They visit a telecom outlet with forged ID documents and request a SIM replacement for your number. Your existing SIM becomes inactive. All bank OTPs now route to their SIM. Within hours they have cleared your linked accounts.
How to spot: Sudden unexpected loss of mobile network signal for several hours; OTPs stop arriving; bank transaction alerts stop. If your phone suddenly loses all network connectivity, call your bank and telecom operator immediately.
How it works: Fraudsters posing as CBI, ED, Customs, or police officers contact you via phone or video call and claim your identity is linked to money laundering, drug trafficking, or other serious crimes. They create a sense of panic and urgency, then coerce you into transferring large sums to a “safe account” to avoid arrest. The Prime Minister of India has specifically warned citizens about this fraud.
How to spot: No law enforcement agency in India conducts “digital arrests” via video call or demands money transfers. Disconnect immediately and call 1930.
How it works: Your Aadhaar, PAN, passport, or financial details are stolen from data breaches at companies, hospitals, or financial institutions — or from phishing — and sold on the dark web. Fraudsters use your identity to take personal loans, open bank accounts, apply for credit cards, or commit crimes in your name. You are unaware until consequences arrive.
How to spot: Unexpected CIBIL score drop; unknown loan enquiries appearing on your credit report; recovery calls for loans you never took; your email/phone linked to unknown accounts.
How it works: Malicious software is installed on your device through email attachments, fake software downloads, infected USB drives, or compromised websites. Ransomware encrypts all your files and demands cryptocurrency payment to restore access. Other malware steals passwords, banking credentials, and personal data silently in the background.
How to spot: Files becoming inaccessible with unknown extensions; sudden ransom note appearing; device slowing down dramatically; unusual network activity; antivirus disabled without your action.
How it works: Unlike technical attacks, social engineering exploits human psychology. Fraudsters build trust over time via fake romantic relationships, fake investment advisors, fake job offers, or fake lottery wins. They eventually extract money transfers, personal data, or both. This category includes “pig butchering” crypto scams where victims invest increasing amounts in fake platforms before the fraudster disappears.
How to spot: Unsolicited contact with unusually attractive offers; pressure to act immediately or secretly; requests to keep the relationship or scheme private from family; requests for gift cards or cryptocurrency.
What to Do Immediately If You Are a Victim of Cyber Fraud
Speed is everything in cyber fraud response. The faster you act — blocking accounts, reporting to police, notifying the insurer — the higher your chances of fund recovery and the stronger your insurance claim.
Stop further loss immediately: block all linked debit/credit cards via your bank app or helpline. Change all banking and email passwords on an uninfected device. Call your bank’s 24/7 fraud helpline and request a freeze on your account if funds are being drained. File a complaint at cybercrime.gov.in or call the national cyber crime helpline 1930 — this is mandatory for your insurance claim and maximises chance of fund recovery via bank chargeback.
Contact Probitas Insurance Brokers on 022 4302 0000 immediately. We will notify the insurer on your behalf and guide you through the claim process. Most personal cyber insurance policies require formal notification to the insurer within 24–48 hours of discovering the fraud. This is a strict contractual condition — missing this window is the most common reason for claim rejection, regardless of the validity of the loss.
Collect and submit your complete evidence file: completed claim form, written description of the incident in chronological order, cybercrime portal complaint acknowledgement number, police FIR copy, bank statements showing fraudulent transactions with the disputed debits clearly marked, screenshots of phishing emails/SMS/WhatsApp messages, call recordings (if available), and any other evidence of the attack. The more evidence, the stronger the claim.
The insurer appoints a cyber forensic expert (typical turnaround: 4–5 hours from claim notification) to investigate the incident, validate the loss, determine the attack vector, and prepare a forensic report supporting your claim. IT consultant assistance and legal guidance are arranged by the insurer during this process. Once the investigation confirms the claim, settlement is processed per the policy terms and applicable sub-limits.
The Government of India’s National Cyber Crime Helpline operates 24/7 at 1930. The online portal is cybercrime.gov.in. Reporting here within the first few hours of a fraud gives the cyber crime cell the ability to flag the fraudster’s accounts for hold — this is how some victims recover their money before it is withdrawn. Reporting to 1930 also creates the official complaint record that your insurer requires to validate your claim. Always call 1930 first, then call Probitas on 022 4302 0000. Do not wait — every hour of delay reduces recovery probability and may affect your insurance claim.
What Is NOT Covered
Personal cyber insurance has specific exclusions. The most important: voluntarily sharing your OTP, PIN, or password is often treated as an exclusion — always check with Probitas which scenarios are covered before purchasing. Different insurers handle social engineering exclusions differently.
Any financial loss arising from the insured’s own dishonest, fraudulent, or improper conduct is excluded. The policy covers you as an innocent victim of cyber crime — not losses from your own misconduct.
If you voluntarily share your OTP, PIN, password, or banking credentials with a third party — even under social pressure or coercion — some policies treat this as an exclusion. Check your specific policy wording. This is the most contested exclusion in Indian cyber insurance claims.
Cyber insurance covers digital and financial losses only. Bodily injury, physical damage to tangible property, or any physical harm arising from cyber incidents is excluded from all personal cyber insurance policies.
Losses or liabilities arising from spam, unsolicited bulk email, or unsolicited commercial communication sent by the insured are excluded. The policy covers you as a recipient of cyber crime, not as a perpetrator.
Claims arising from the insured’s unauthorised collection, retention, or misuse of other people’s personal data are excluded. This exclusion protects the privacy rights of third parties from the insured’s own wrongful actions.
Losses or liabilities arising from the insured’s involvement in immoral, obscene, or prohibited digital services, platforms, or activities are excluded from personal cyber insurance coverage.
Financial losses from bad investment decisions, speculative trading, cryptocurrency market losses, or voluntary participation in high-risk financial schemes are excluded — even if the scheme involved online fraud.
Any cyber incident, data breach, fraud, or circumstance that the insured was aware of before the policy inception date is excluded from coverage. The policy covers new events occurring after the policy start date only.
Reputational damage, future lost income, loss of future business opportunities, and other indirect financial consequences of a cyber incident are excluded. The policy covers direct, provable financial losses only.
Losses arising from war, civil war, nuclear contamination, or governmental acts (expropriation, nationalization, confiscation) are excluded from personal cyber insurance coverage as with all general insurance policies.
The information and product comparisons displayed on this platform are intended solely for general informational and evaluation purposes, and do not constitute a legal offer or binding insurance contract. Specific policy features, premium rates, riders, and underwriting guidelines are determined exclusively by the respective general insurance carriers and may vary significantly based on the insurer, product tier, and location across multiple Indian states. All quotes and premium calculations generated on this website are indicative estimates based on preliminary data and do not guarantee final underwriting approval or policy issuance by the insurer. For comprehensive details regarding specific coverage terms, limits, and permanent exclusions, please refer directly to the official sales brochure and policy wording issued by the respective insurance company, which will take absolute legal precedence in the event of any discrepancy or dispute.
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By submitting you agree to our Privacy Policy and Terms & Conditions. Personal Cyber Insurance is available to individuals aged 18+. Policy terms, sub-limits, and exclusions vary by insurer. Refer to the policy wording for complete terms. Probitas Insurance Brokers Pvt. Ltd. · IRDAI Lic. No. 528.